Frequently Asked Questions
Everything you need to know about our handcrafted treats and delivery.
How do you ensure the freshness of my order during shipping?
We flash-freeze our baked goods and ship them in insulated containers with dry ice or gel packs to ensure they arrive at your doorstep in perfect, bakery-fresh condition.
Can I schedule a specific delivery date for a special occasion?
Yes! During the checkout process, you can select a preferred delivery date from our calendar to ensure your desserts arrive exactly when you need them for your celebration.
Do you offer gluten-free or vegan options?
Absolutely. We have a dedicated selection of gluten-friendly and vegan cakes and cookies. Please check the 'Dietary Friendly' section of our menu for all available options.
What is your return policy for perishable food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a replacement or refund.
Do you provide local pickup at your cafe locations?
Yes, local customers can select 'Store Pickup' at checkout. Your order will be ready at our Houston cafe at your selected time, free of any shipping charges.
How should I store my desserts once they arrive?
Detailed storage instructions are included in every box. Generally, cakes should be refrigerated if not consumed immediately, while cookies can be kept in an airtight container at room temperature.